RSko.cz - Centrum Cz/Sk komunity

Serena_huang
Hello Marek,

Really sorry for any trouble caused to you.

Actually we are not responsible for the delivery process and the post office can only check the information for your package within 6 months.

Since your contact us over the period,then the post office fail to check the information for you.Hope you can understand.

Then how about saving half of the payment as store credit for you?

Best regards
Serena


8/16/2012 7:23:30 PM (UTC) Customer
Ok, I understand. So if you just have the luck that the customer forgot about the order you can steal the money and say you couldnt check the information. And, of course, you cannot handle my problem any more. Please make sure I will post my story and bad experience with this shop to every single czech forum that im registered on. Hope you can understand . (Do no not forget to apologize again, please..)


8/15/2012 2:19:08 AM (UTC) Serena_huang
Hello Marek,

We have contacted our manager and she said that the shippment of your order was over 6 months so that we could not check the information from the post office any more.Therefore,we cannot handle your problem any more.Hope you can understand.

Best regards
Serena


8/14/2012 12:32:23 PM (UTC) Customer
Ok, i will be on my e-mail.


8/14/2012 10:15:43 AM (UTC) Serena_huang
Hello Marek,

Since the shippment of your order is very long ago,we will contact our manager to find a solution for you.Could you please come back to us tomorrow?

Best regards
Serena


8/14/2012 7:31:18 AM (UTC) Customer [Information]
What??? So I dont have no case and no money? Are you kidding me? Or I just misunderstood?


8/13/2012 4:34:18 AM (UTC) Serena_huang
Hello,

Thanks for your explation.

Since the shippment of your order is more than 6 months,we cannot check the delivery information for your package and ask for reimbursement of your not received package any more.Therefore,we may not handle your problem any more.Hope you can understand.

And please contact us within 6 months if you fail to receive your package.Is there anything else?

Best regards
Serena


8/10/2012 9:39:50 AM (UTC) Customer
I still hoped that it will be delivered ~1 or 2 moths after payment, and then i forgot about it.


8/9/2012 5:50:50 AM (UTC) Serena_huang
Dear customer,

Really sorry to hear that.

Why do you contact us so late because your payment is more than 6 months?

Best regards
Serena

Customer
I haven't recieved this order yet. It it almost 9 moths from payment and e-mail "Your order was shipped"!! Where is it? I want it or give me my money!